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Covers design, development, and deployment of conversational AI agents — from rule‑based bots to LLM‑powered assistants — including NLP, dialogue management, integration, and UX best practices.
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AI AgentsAI Agent Orchestration: The Architecture of Routing, Tool-Calling, and Human Handoff in Customer Support
An in-depth technical guide on building sophisticated multi-agent systems for customer support, covering intelligent routing, tool integration, and seamless human-in-the-loop transitions.